What is the check-in and check-out policy at Canopy By Hilton Madrid Castellana?
Check-in is at 15:00 and check-out is by 12:00.
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Canopy By Hilton Madrid Castellana – A Favorite for Families in Madrid
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Key details
About the Hotel
Plaza Carlos Trias Bertran 4, Madrid, 28020,
- Near the football Santiago Bernabeu Stadium
Great
8.5
9.0
4.3
4.3
4-star hotel in Madrid's financial district with a rooftop pool and extensive art collection
Art and Cultural Heritage
The hotel displays an extensive art collection spanning the 13th to 19th centuries, curated throughout the public spaces. The design takes inspiration from Castilian culture, reflected in the architecture and interior details. Guests can explore temporary art galleries on-site, adding a cultural layer to the stay.
Diverse Dining Options
Rooftop Pool and Terrace
A seasonal rooftop pool is reserved exclusively for hotel guests, with sun loungers and a pool bar. The terrace offers scenic views over the surrounding financial district and nearby landmarks. Towels are provided, and the area features a bar serving drinks and snacks.
Business Facilities
Location and Nearby Attractions
The hotel sits opposite the
Highlights
Art: Extensive collection from 13th to 19th centuries
Dining: Three restaurants and an on-site food truck
Rooftop: Seasonal pool with terrace bar
Business: 11 meeting rooms and business center
Location: Opposite Santiago Bernabéu Stadium
Sustainability: Certified sustainable hotel
“Canopy By Hilton Madrid Castellana strikes me as a savvy choice, especially if you're catching a match at Santiago Bernabéu Stadium. The rooftop terrace, complete with a seasonal pool and bar, provides a welcome escape, and I appreciate the hotel's commitment to sustainability. The diverse dining options stand out-I'm intrigued by the on-site food truck serving local cuisine.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Queen Room Accessible2 persons24 sq. feet1 King-size bedHeatingShowerroom details
- Premium Corner King Room2 persons24 sq. feet1 King-size bedHeatingShowerroom details
- Premium Corner King Room City View2 persons24 sq. feet1 King-size bedHeatingShowerroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Car park
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
Spa & Leisure
- Rooftop pool
- Seasonal outdoor pool
- Sun loungers
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Curtains
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Dining Onsite
Canopy By Hilton Madrid Castellana presents a delightful blend of local and international dining experiences. From the sunny atmosphere of a varied breakfast buffet to a charming lobby bar offering cozy snacks and refreshing drinks, travelers will find authentic flavors and inviting settings to savor.
Canopy By Hilton Madrid Castellana Location
Plaza Carlos Trias Bertran 4, Madrid, 28020,
Explore Madrid
Local Highlights
Santiago Bernabeu Stadium
12 minutes' walk
Home to Real Madrid, this iconic stadium offers guided tours showcasing trophy rooms and exclusive VIP areas.
Museo Nacional de Ciencias Naturales
20 minutes' walk
A natural history museum with diverse exhibits from fossils to live species; check for free admission on certain days.
Museo Sorolla
25 minutes' walk
This art museum features the works of painter Joaquín Sorolla, set in his former home with tranquil gardens.
Plaza de Toros de Las Ventas
35 minutes' walk
The largest bullring in Spain offers cultural shows and guided tours, providing insight into this traditional spectacle.
Jardines de Pablo Sorozabal
20 minutes' walk
This serene park features walking paths and green areas, perfect for relaxation or a family picnic among nature.
Biking at Parque del Retiro
9 minutes' drive
A popular activity for thrill-seekers, bike rentals are available in this expansive park, providing scenic views of gardens.
Yoga classes at local studios
10 minutes' walk
Several studios within walking distance offer classes for all levels, promoting relaxation and well-being during your stay.
Yakitoro by Chicote
9 minutes' walk
A vibrant restaurant offering Japanese skewers, known for its lively atmosphere and signature yakitori dishes.
El Cortijo De Los Locos
3 minutes' walk
Serving traditional Spanish dishes, this casual spot is ideal for family dining, featuring a welcoming ambiance.
Cerveceria Koln
8 minutes' walk
This local beer hall offers casual dining with famous tapas options paired with a wide range of local beers.
Café Central
10 minutes' drive
A renowned jazz club hosting live music events, perfect for couples seeking a relaxing yet vibrant night out.
Teatro Compac Gran Vía
10 minutes' drive
This theatre features a diverse lineup of shows, from musicals to comedy acts, catering to all ages.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible at a location nearby at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of EUR 25 per person per day.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, French, Spanish, Italian, Portuguese
Number of floors:
10
Number of rooms:
314
Former name
Holiday Inn
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Comfy bed
Modern decoration
Short walk
Helpful staff
Stylish room
Cons
Awful front desk
Maintenance issues
Unpleasant smell
Guest reviewsbased on 1054 reviews
Tom from United Kingdom
Couple
King Room
3 nights in November 2025
|
Reviewed: December 24, 2025
6/10
unreasonable time small elevators
The hotel was in a great location near the stadium. This made it easy to get around.
The elevators were a major issue. it took an unreasonable amount of time to get an elevator. This was due to the hotel size and the small number of elevators available. i had to call room service twice one night, and both times it took over an hour to receive service because they only had one person working.
0 Helpful
Tommy from United Kingdom
Single
King Room
3 nights in November 2025
|
Reviewed: December 17, 2025
7/10
good breakfast rooftop terrace large gym lobby leak unreliable wifi weak refrigerator
Breakfast had good choices. The rooftop terrace provided a FABULOUS space, and the beds offered sooooo much comfort with shade available if needed. The gym was large. It looked well maintained.
There was a leak in the lobby entrance. It was unsightly. The refrigerator in the room did not refrigerate well. The wifi proved unreliable at times.
0 Helpful
chris from united kingdom
Business traveller
king room
4 nights in August 2025
|
Reviewed: August 14, 2025
8.8/10
fantastic stay
helpful staff impeccably clean modern design high-quality bedding
i appreciated the helpful and warm staff. the hotel was impeccably clean. the modern design added a luxurious feel. the high-quality bedding ensured i had restful nights. it.
the lifts seemed a little slow at times, especially during peak hours.
Dining
9/10
The breakfast offered diverse and delicious options, i even got takeaway coffee. the restaurant featured great food. staffing limitations caused occasional longer waits. i particularly enjoyed the fresh pastries!
Rooms
9/10
the king room was spacious and well-designed. it provided a large shower. the room was modern and very clean! i was very comfortable and felt relaxed.
Location
9/10
the hotel is close to the bernabéu stadium, about a five-minute walk. it is conveniently near metro stations. this made accessing various locations easy!!!
Facilities
8/10
the hotel has a cool rooftop, though it was quiet . early check-in was granted, and this was greatly appreciated after a long flight. there are three lifts available .
0 Helpful
|
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FAQs
About Canopy By Hilton Madrid Castellana
Is parking available at Canopy By Hilton Madrid Castellana?
Public parking is available nearby for 27 EUR per day, and reservation is needed.
Does Canopy By Hilton Madrid Castellana have a swimming pool?
The hotel features a seasonal rooftop pool exclusively for hotel guests.
What dining options are available at Canopy By Hilton Madrid Castellana?
The hotel offers an à la carte restaurant serving local cuisine and a snack bar.
Which popular attractions are close to Canopy By Hilton Madrid Castellana?
The hotel is located near Santiago Bernabéu Stadium (0.5 km), Plaza de Cibeles (3 km), and El Retiro Park (3 km).
What amenities are included in the rooms at Canopy By Hilton Madrid Castellana?
Rooms are equipped with a flat-screen TV, air conditioning, a mini fridge bar, and free toiletries.
Is there an airport transfer service at Canopy By Hilton Madrid Castellana?
The hotel is 25 km from Adolfo Suarez Madrid-Barajas airport, which is about a 20-minute drive away.
Are there fitness facilities at Canopy By Hilton Madrid Castellana?
The hotel has a fitness centre equipped with cardio and strength-training machines.
What time is breakfast served at Canopy By Hilton Madrid Castellana?
Breakfast is served from 7:30 AM to 11:00 AM on weekends.
Does Canopy By Hilton Madrid Castellana have business facilities?
The hotel offers 11 meeting rooms and a business centre.
What languages does the staff at Canopy By Hilton Madrid Castellana speak?
The staff speaks Spanish and English.
Are there nearby restaurants to Canopy By Hilton Madrid Castellana?
Nearby restaurants include Wok Garden Azca (0.5 km), Broker (0.5 km), and Taberna Cerveceria Picasso (0.5 km).
Is Wi-Fi available at Canopy By Hilton Madrid Castellana?
High-speed Wi-Fi is available for free throughout the hotel.
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